Central Reservation System

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Central Reservation System

What is hotel CRS system?

A hotel CRS system or better known as central reservation system enables all kinds and sizes of hotel groups and chains to maintain a complete and centralized control over their reservations and online inventory distribution. The CRS hotel system also helps hotel chains in acquiring chain-wide direct bookings, improve guest experience, and even streamline operations.

Here’s where the CRS system comes into use for your hotel chain

Centralized control on inventory

Centralized control on inventory

You can monitor the entire inventory of all your locations on OTAs, GDS, hotel website and other channels from one place with the CRS system.

One call-centre for bookings

One call-centre for bookings

The central reservation system enables you to take bookings and enquiries of any location of your hotel group from a single window.

Synced reservations

Synced reservations

All your reservations are synced at one place and reflected at the respective locations. Whether they’re coming from OTAs, hotel website, or walk-ins.

Centralized guest profile

Centralized guest profile

The CRS hotel system helps you serve your guests better by generating a single profile of all the guests staying at any location of your hotel chain.

Consolidated data insights

Consolidated data insights

You get intelligent data insights of revenue, bookings, occupancy and a lot more of your hotel chain consolidated in the form of graphs and reports.

N locations. 1 booking engine.

N locations. 1 booking engine.

You get a chain-wide booking engine integrated on your hotel website through which your guests can book directly for any location.

Centralized travel agents profile

Centralized travel agents profile

Handle all your chain-wide travel agents and keep track of the bookings they get for you effortlessly, all from a single place with our CRS system.

One booking. One voucher.

One booking. One voucher.

Regardless of the locations your guest books at in his one journey, he’ll get just one voucher. This reduces his to and fro to check multiple vouchers.

Multiple properties. Single login.

Multiple properties. Single login.

Our central reservation system for hotels gets you a single login across all your properties, relieving you from multiple login credentials.

Customized booking flow

Customized booking flow

You get to set up the booking flow on your hotel website as per your brand’s standards; using the booking engine API in our hotel CRS system.

With our CRS system, your hotel chain is bound to experience

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Increased revenue

Increased revenue

Reduced expenses

Reduced expenses

Happier guests

Happier guests

eZee CRS system has got through and through for hotel chains

I’m yet to come across a better 24x7 support and CRS system

I have been using eZee’s central reservation system for my hotel chain, Capital Hotels in Iceland. Using the system has been easy and the connection from the OTAs to eZee Absolute via the channel manager is problem free. I no more have to do any to and fro from one property to another to manage reservations and inquiries. All of it is managed centrally by the eZee’s CRS hotel software. Whenever I’ve had any queries, the 24 hour support from eZee has always been there to solve them. After so many years in the industry, I have yet to come across better support staff.

eZee CRS System: Multiple properties. One system. One login.

One-stop to manage your hotel chain

FAQs - Clear your doubts to make your “Hotel CRS System” investment unquestionable!

  • I’ve more than 9 properties across the world. Handling all of them via one system might take a longer time to upload any data or can even hang-up.One System For Hotel Chain

    Our CRS system is one of the fastest central reservation systems for hotels which has the capacity to update rates and distribute inventories within a few seconds for all locations from a single place. Also, irrespective of the number of properties, our CRS system works at the same speed. Hence, you’ll not face any issues related to uploading the data or system hang-up.

  • What is one call-center for bookings? How it’ll help me handle all my inquiries of multiple properties from a single place? Central Reservation Office

    “One call-center” works like a Central Reservation Office. We provide a panel to all hotel chains to handle all their bookings, room rates, room availabilities, and inquiries about reservations from one place. Also, we’ve easy-switch multi-property options in our central reservation office, with the help of which you can easily check reservations and inquiries even for your specific property from a single window.

  • Do you charge any fees while creating a booking engine page in the website, or it is included in the chain-wide booking engine integration only? Chain-wide Booking Engine Integration

    No, there is no extra charge. It is included in the integration only.

  • Can I see all my 2 to 3 years’ past data through consolidated data insights? Consolidated Data Insights

    You’ll be able to check all your hotel properties data with the help of our consolidated data insights, only if you’ve used our hotel CRS software in the past. (As this feature is included in our hotel central reservation system)

  • Can I manage profiles of my past, present as well as future guests? Guests’ Profile Data

    Yes. As long as you’re using our CRS software, all your guests’ data will be there in the system and you can use it whenever the need arises.

  • Which third-party gateway you provide for online payments? Online Payment Gateways

    There are 100+ online payment gateways connected with eZee Central Reservation System. Also, we’re always open for other integration as per the client requirements.

  • How often do you update your hotel CRS software? CRS Software Update

    Our eZee experts always keep an eye on the current market trends and customer demands. Hence, accordingly, we update our CRS software to increase the productivity and revenue of the hotel chain.

  • Do you provide training, like how to operate this CRS system? If yes, then is it included in the fees or chargeable? Training and Support

    Once you purchase our Central Reservation System, our team will provide training to you and all of your staff members. And there is no extra charge for it.

  • How responsive and helpful is the support team?

    We’ve 105 support centers worldwide and our support team is available for you 24x7x365 - Get help.

FAQs related to the additional products we’re offering to hotel chain

  • I have a hotel chain in different countries. Does your hotel property management provide multi-language or multi-currency support? Multi-language And Multi-Currency

    Yes. Our hotel property management does provide multi-language or multi-currency support. In total, our system supports 50 languages worldwide.

  • Can I manage reviews of different countries from a single place? Online Reputation Management

    Yes. You can easily manage all your hotel chain reviews from a single place via Online Reputation Management Software.

  • My hotel properties are in India, Singapore, China, and South Korea. Suppose, I’m handling all reviews from Dubai and want to respond to all of them - even though I don’t know the language. Can I do that from your system?

    Yes. Our Reputation Management System can help you translate your responses in the preferred language. Also, you’ll be able to view all your guest reviews in your preferred language through our system.

  • Can I manage reservations and inventory distribution of my hotel chain while on-the-go from your Hotel Management Mobile App? Hotel Management Mobile App

    Yes. Whether you have a single hotel or a hotel chain, you can instantly manage all your reservations and inventory distributions on-the-go through our Hotel PMS Mobile App.

  • Every country has a different target audience, demands, and preferences. Hence, discounts, rewards, promotions, and offers on various services differ accordingly. Can I manage them through your Hotel Loyalty Program Software? Hotel Loyalty Program Software

    Yes. With the help of our Hotel Loyalty Program Software, you can check the detailed insights like in which country what type of program is working. Hence, accordingly, you can run your promotions for all your hotel chains in different countries via Hotel Loyalty Program Software. Not only that, but you can also check your guests’ database and preferences of all locations from a single place which will help you set your reward programs accordingly.

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