An online hotel reputation management software: Critique by eZee

Enhanced online presence | Improved guest experience

Early bird offer $29 Just $15/month to collect and track reviews

How does our online reputation management system work?

We bring your hotel’s best on the table

Get the accurate evaluation of your property through online reputation management system. You can precisely identify which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.

We get you reviews from everywhere under one roof

All your reviews can be collectively monitored, through a single place. With eZee’s online reputation management software you will be able to track every review received from TripAdvisor, Google, OTAs and so on.

We help you get more reviews on TripAdvisor

So it’s not just managing reviews, but our hotel reputation management software will also help you collect more reviews for free on TripAdvisor, through the TripAdvisor Review Express program, whom we’re affiliated with.

You get to know your guests better

Sentimental analysis is an important aspect of business. The online reputation management software helps you understand your guests’ attitude while they review you, and derive the information hidden within the review, giving you a clear-cut look out.

You can respond to all reviews from one place

Keep a detailed track of the reviews you receive on several sites, and respond to them effortlessly right from the reputation management software, in a flash.

Your booking engine reviews are also sorted

Our online reputation management system brings the reviews you get on your booking engine. So, it’s not just reviews from travel websites and Google that’re handled, but also those from your hotel booking engine.

Your replies to the reviews get easier

You can save pre-drafted response templates and use it whenever required. Our review management software also allows to edit the templates before using them and eventually speeds up your responses.

Your review management gets organized

In a bunch of reviews, how to know which site puts you in the spotlight, and which brings you down? Critique lets you know about that, and even helps you bifurcate your reviews according to the actions you need to take.

Even your oldest reviews - at one place

From our hotel reputation management software, you can check the reviews from any time period and examine all the reviews received during that time.

Your reviews in your language

Well, you don't need to worry if your guests had reviewed your hotel in his language.Translate the reviews in your preferred language from our reputation management system

Keep a tab on your hotel’s performance

From the reviews received, you can get a detailed analysis of the performance of your various services over the selected period of time in form of graphical representation from the review management software

You get a chance to improve your services

Whenever you receive the review- praising or criticizing any of your services. From Critique, you can directly mail the reviews to the responsible department.

Spread your reviews seamlessly

Surely you want to showcase the amazing reviews acquired by your hotel. And you don't need to juggle a lot for it, you can directly tweet the reviews from our hotel reputation software itself.

$29 Just $15/month to collect and manage reviews

from these websites: TripAdvisor, Google, Booking.com, Expedia, Goibibo, Facebook, HolidayIQ, Agoda, MakeMyTrip, Yatra AND our booking engine

Want to manage reviews from more sites? Contact our sales team to know more.

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