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Guidelines on Post COVID19 Protocols for Hotels

Government SOP | Free Resources | Tips and Tricks

Statutory Requirements by Government for Hotels Worldwide

In accordance with the World Health Organization (WHO), different countries’ tourism departments would be rolling out a certain set of instructions to ensure safety of accommodation providers and their guests.

Select your country from the dropdown and download the statutory guidelines document issued by your respective government.

Guidelines from WHO

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Guidelines from UNWTO

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COVID19 Guidelines for Hotels in India

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COVID19 Guidelines for Hotels in USA

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COVID19 Guidelines for Hotels in Singapore

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COVID19 Guidelines for Hotels in Malaysia

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COVID19 Guidelines for Hotels in Hongkong

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COVID19 Guidelines for Hotels in Indonesia

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COVID19 Guidelines for Hotels in South Africa

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COVID19 Guidelines for Hotels in Iceland

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COVID19 Guidelines for Hotels in Japan

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COVID19 Guidelines for Hotels in UK

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COVID19 Guidelines for Hotels in Italy

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COVID19 Guidelines for Hotels in Spain

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COVID19 Guidelines for Hotels in Germany

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COVID19 Guidelines for Hotels in Chile

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COVID19 Guidelines for Hotels in Canada

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COVID19 Guidelines for Hotels in Mexico

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COVID19 Guidelines for Hotels in China

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COVID19 Guidelines for Hotels in Cyprus

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COVID19 Guidelines for Hotels in Qatar

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Hotel Reopening Protocols by Travel Websites

Sooner or later, the travel ban will be lifted and the hospitality industry will start booming as before. In fact, some countries have already opened their boundaries for travelers. Similar to the government-issued protocols, travel websites (OTAs) have framed certain guidelines. Click on the logo and download the statutory guidelines issued by them.

Airbnb
Agoda
Booking.com
CTrip
Expedia
Goibibo
Hostelworld
TripAdvisor
Traveloka

Resources by eZee To rebuild your hotel business

A broad range of FREE resources to help you prepare for the upcoming era. Whether you are still in lockdown, waiting for restrictions to be lifted in a few months, or are open to domestic travelers; these resources will complement your efforts to restore your hotel business.

Essential Precautions for Hotels to Follow After Reopening

Essential Precautions for Hotels to Follow After Reopening

As soon as your regional tourism board gives a go to the travel, you have to stay prepared to welcome guests. We have created all important steps, measures and guidelines for hotels to help them provide a safe stay to their guests.

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Strategies to Lift Your Hotel Business After COVID-19

Strategies to Lift Your Hotel Business After COVID-19

As the travel industry is rebounding, you’ll need a new business plan. So, presenting you strategies to lift your business post the outbreak.

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COVID 19 Survival Kit for Hotel Industry

COVID 19 Survival Kit for Hotel Industry

Ranging from tips to manage your operations, to revamp your marketing strategies; we have brought most useful resources in one place.

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Guide: How Hotels can Offer a Contactless Journey?

Guide: How Hotels can Offer a Contactless Journey?

Now, travelers will expect a complete touch-free stay for their well-being. This guide tells you about how to offer a contactless guest journey.

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A Guest Self-Service Portal to Offer a Touch-free Stay

A Guest Self-Service Portal to Offer a Touch-free Stay

More like a mobile concierge app, it lets your guests perform self check-in/out, request amenities, and pay their bills, on-the-go.

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COVID19 Measures Page Templates on Hotel Website

You need to have a dedicated COVID19 webpage describing all precautionary measures that you’ve taken. Here are the readymade content templates.

Download for FREE

Booking Confirmation Email Templates

Get the best booking confirmation email templates for your property. Improve your interaction and have the best first impression.

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A Definitive Guide to Discount Strategies in Hotels

Planning to offer discounts for attracting bookers post COVID19? Here’s a blog that makes you familiar with hotel discounts to all corners.

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How to Send Engaging Emails to Guests?

Email is a sureshot way to get in touch with your guests in any situation. Here’s a complete guide that’ll help you make the most out of emails.

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Strategies to Increase Low Season Hotel Occupancy

Hotels will be facing the low season for a while. In that case, these strategies will help you sustain and bring the best out of low season.

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FAQs: We have got answers to your questions

  • How soon can I restart my hotel after restrictions have been lifted?

    Well, it is your choice when you want to restart your business. It's you who will know whether your property is ready to welcome guests or not. Because there are plenty of preventive measures that you have to follow. So you have to put significant efforts before you declare your property ready to welcome guests. Once you are 100% sure, you can restart your business.

  • How can I acquire bookings after reopening?

    At present and even in coming times, your guests’ foremost concern would be safety. You should first instill trust in your guests’ minds to receive bookings; and for that you have to inform them about your hotels’ preventive measures. All you have to do is highlight them on your website, social media handles, OTA profiles, or can even email them about the updated SOP of your property. This will definitely help them develop confidence for your hotel brand.

    After that, you can start listing on maximum OTAs to expand your booking opportunities. Besides, you can run promotions or offer discount deals on OTAs as well as on your own website to attract your visitors. Lastly, you can also try connecting with local travel agents. These are a few ways that will help you acquire bookings.

  • How lenient should I be while giving discounts?

    Well, we would not recommend you to be TOO generous while giving discounts. Instead, we’d suggest you consider a wide range of factors while giving discounts. One of the important factors is to see that the discount deal is profitable to YOU as well as your guests.

  • How will technology help me restore my business post COVID19?

    Needless to say, COVID 19 has triggered digitalization in the hotel industry. Since remote supervision and contactless guest experience will be preferred, you need technology to cope up with the changing dynamics of the hotel industry. Having said that, a majority of hotels will move towards cloud technology and will adopt solutions like guest self-service portal, that help them deliver a touch-free stay easily.

  • Which types of training should I impart to my staff ?

    You have to train your staff about the:

    • Cleanliness measures
    • Physical distancing
    • Personal hygiene
    • Contactless services

    Besides, your staff have to get accustomed to wearing masks all the time in your hotel premises.

  • Which precautions do I need to follow to ensure safety at my in-house restaurant, bar or cafe?

    If you are opening your in-house F&B services, then you have to take care of the following things:

    • Maintain physical distancing: You have to arrange tables at a distance of minimum 3 meters.
    • Cleanliness: Ensure that all the raw-products are washed properly under running water before being used. Provide your staff members with surgical masks, alcohol-based hand sanitizer (containing at least 60% alcohol), and gloves to wear.
    • Contactless services: You have to replace the physical menu with the digital ones. Also, you have to introduce disposable cutlery.
    • Regular temperature checks: These are a few basic precautionary measures to follow at your in-house eatery.
  • Which measures should I take while handling bedding and linens?

    Linens, bed runners, or bedspreads have the highest chance of having the virus. So, you have to take utmost care in changing them. We’d recommend that your housekeeping staff wear a PPE kit mandatorily and then change the bedding. If you are washing your linens at your property, then make sure disinfectant is added every time. In case you are getting it washed from outsourced laundry, then ask them to add disinfectant as well.

  • For how long should I have to keep my rooms unoccupied after use?

    It depends on the guidelines rolled out by your regional tourism board. On a general basis, it is 24-48 hours.

  • Which type of audience should I target?

    At the very beginning, travelers would avoid international trips and prefer local or domestic travel. Along with, millennials will be eager to resume travel. So, you can focus on these types of audiences.

  • How can I cater to non tech-savvy guests?

    Well, catering to non-tech savvy guests can be challenging; as post COVID19, contactless services will prevail. Technology will take over physical communication and operations. In this case, you can educate the non tech-savvy guests about your technology through manuals. You can have manuals/guides in different languages or tutorial videos that will help them access your services and amenities.

  • How can I update my cancellation and refund policy?

    You need to make your cancellation and refund policies a bit flexible to get more bookings. Reason being, at present, travelers will be looking for hotels whose cancellation and refundable policies are flexible. So, if the trip gets canceled due to any reason then the guests can get an acceptable refund.

  • Does eZee provide payment integrations for digital payments?

    Yes. eZee is integrated with 120+ leading local and global payment gateways. Thus, you can offer a facility of digital payment to your guests easily. You can explore our payment gateway integrations from here.