- Asher Jannu - COO, Cremorne Point Manor, Australia
The 30-room property, Cremorne Point Manor was struggling to administer their day-to-day operations and manage their inventory distribution parallely. Having no proper reporting formats and records of previous years, they weren’t able to implement their strategic plans to improve their business performance. Adapting eZee solutions for their property simplified their operations to a major extent, post which they were able to earn a considerable hike in their revenue.
“One of Sydney’s oldest hotels” set in an elegant 19th Century Federation building, Cremorne Point Manor is a 4-star Boutique Hotel commanding a beautiful view of the harbor and Mosman bay. Attracting families on vacation, corporate travelers and foreign tourists, the hotel offers facilities like dining, guest kitchen, DVD library and laundry apart from accommodation.
What Cremorne Point Manor were looking for, was a simplified process of their day-to-day routine. Now and again, they faced inaccurate calculations prone to manual errors, delayed decisions, and not so happy guests; which made them finally begin their search for a complete package of solutions.
They seeked for a system which let them manage their hotel operations and inventory distribution altogether from a single place.
“We also wanted to try our luck in the direct booking game, which made us need a centralized supervision method from anywhere”, commented Asher.
A happy customer since September 2015, Cremorne Point Manor witnessed an outright transformation in their business operations.
“The best part is the flawless integration between all the three systems. I can keep an eye on the operations and transactions for wherever I am, without having to worry. The staff is also easily accustomed to the working of the systems, which has made it extremely easy for us to focus on guest experience”, Asher said.
On account of their inherent need to streamline the workflow at their premises by means of seamlessly integrated solutions with a robust reporting system, they came across eZee after trying and testing several other solutions in the market.
They enrolled for a free trial, and within a few days; were ready with a final decision to go for eZee for their property as they chose eZee Absolute online PMS, eZee Reservation booking engine and eZee Centrix hotel channel manager.
eZee was open to provide third party integrations, 24x7 support and free online product training; which posed as a turning point for the boutique hotel.
Looking forward to a systematic onboarding, Cremorne Point Manor was absolutely impressed with eZee’s organized onboarding, clear communication and precise implementation.
eZee not provided them with solutions, but they were also assigned a dedicated account manager who in turn gave them a complete turnkey system to get started with.
“Our account manager guided us on each step as my staff and I were getting a detailed know-how of the systems. He constantly ensured that we aren’t stuck anywhere with operations”, said Asher.