Boutique Hotel Palacio, Dominican Republic

  Case Studies

“We needed a system that could connect well to external agencies and ultimately make it easy for guests to find us and book Hotel Palacio. eZee solutions were easier in true sense in terms of usage compared to the system we used earlier.”

- Joachim Wagner, General Manager, Boutique Hotel Palacio


Located only two blocks from Cathedral Primada of America and amidst all historical and cultural sightseeing of the first city ever built in the New World, Boutique Hotel Palacio is the ideal choice for all travelers who are keen to explore monuments, museums, classical and modern art exhibits as well as live concerts in this welcoming country called Dominican Republic.

The Challenge

The hotel management earlier used some other cloud based system for managing the property as well as selling the rooms.

Unfortunately, the system they were using wasn’t competent enough to satisfy their needs in terms of customer care. They were clear about one thing – they wanted to stick to a cloud based system like eZee Absolute which requires a simple internet connection and can be accessed from anywhere, anytime.

The Solution

Boutique Hotel Palacio is an esteemed client of eZee Technosys in Santo Domingo, Dominican Republic. eZee Absolute, along with eZee Centrix and eZee Reservation offered a comparatively very easy-to-understand and exhilarating layout to this Bed & Breakfast Management.

The hotel management was sure about one thing – they considered TripAdvisor as a great resource for the guests and TripConnect a prudent way to obtain web searches high in numbers without paying hefty commissions to the OTAs. eZee Technosys, being a premium TripConnect partner, they were convinced to seal the deal with eZee PMS.

The Result

Boutique Hotel Palacio has been now continually enjoying eZee PMS since two and a half years now and witnessing significant gains in terms of direct bookings. The benefits they are witnessing after switching to eZee PMS are multitudinous. With integration of web booking engine and TripConnect, Boutique Hotel Palacio is happy to get exactly what they always desired for!

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