An online hotel reputation management software: Critique by eZee

Early bird offer $29 Just $15/month to collect and track reviews

Why do hotels need an online reputation management system?

In an industry like hospitality, it is important to manage your reputation to retain existing guests and increase future online bookings. With the help of an extensive online reputation management system, a hotel can easily monitor, repair, and protect its brand online. This way, reputation management software helps hotels improve their online reputation to stand out from their competitors, and grow their business.

How does our online reputation management system work?

We bring your hotel’s best on the table

We bring your hotel’s best on the table

Get the accurate evaluation of your property through online reputation management system. You can precisely identify which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.

We get you reviews from everywhere under one roof

We get you reviews from everywhere under one roof

All your reviews can be collectively monitored, through a single place. With eZee’s online reputation management software you will be able to track every review received from TripAdvisor, Google, OTAs and so on.

We help you get more reviews on TripAdvisor

We help you get more reviews on TripAdvisor

So it’s not just managing reviews, but our hotel reputation management software will also help you collect more reviews for free on TripAdvisor, through the TripAdvisor Review Express program, whom we’re affiliated with.

Sense your guest’s mindset with sentiment analysis

Sense your guest’s mindset with sentiment analysis

Sentimental analysis is an important aspect of business. The online reputation management software helps you understand your guests’ attitude while they review you, and derive the information hidden within the review, giving you a clear-cut look out.

You can respond to all reviews from one place

You can respond to all reviews from one place

Keep a detailed track of the reviews you receive on several sites, and respond to them effortlessly right from the reputation management software, in a flash.

Your booking engine reviews are also sorted

Your booking engine reviews are also sorted

Our online reputation management system brings the reviews you get on your booking engine. So, it’s not just reviews from travel websites and Google that’re handled, but also those from your hotel booking engine.

Your replies to the reviews get easier

Your replies to the reviews get easier

You can save pre-drafted response templates and use it whenever required. Our review management software also allows to edit the templates before using them and eventually speeds up your responses.

Your review management gets organized

Your review management gets organized

In a bunch of reviews, how to know which site puts you in the spotlight, and which brings you down? Critique lets you know about that, and even helps you bifurcate your reviews according to the actions you need to take.

Even your oldest reviews - at one place

Even your oldest reviews - at one place

From our hotel reputation management software, you can check the reviews from any time period and examine all the reviews received during that time.

Your reviews in your language

Your reviews in your language

Well, you don't need to worry if your guests had reviewed your hotel in his language.Translate the reviews in your preferred language from our reputation management system

Keep a tab on your hotel’s performance

Keep a tab on your hotel’s performance

From the reviews received, you can get a detailed analysis of the performance of your various services over the selected period of time in form of graphical representation from the review management software

You get a chance to improve your services

You get a chance to improve your services

Whenever you receive the review- praising or criticizing any of your services. From Critique, you can directly mail the reviews to the responsible department.

Spread your reviews seamlessly

Spread your reviews seamlessly

Surely you want to showcase the amazing reviews acquired by your hotel. And you don't need to juggle a lot for it, you can directly tweet the reviews from our hotel reputation software itself.

Know how your competitors are judged

Know how your competitors are judged

With the online hotel reputation management software, you can stay aware of what the guests of your competitors are saying about them.

Flaunt the best side of your hotel

Flaunt the best side of your hotel

With the reputation management software, get your online reviews from the different sources such as TripAdvisor, Booking.com and so on; straightaway to your booking engine and your website. Thus induce your visitor to turn into your booker.

$29 Just $15/month to collect and manage reviews

from these websites: TripAdvisor, Google, Booking.com, Expedia, Goibibo, Facebook, HolidayIQ, Agoda, MakeMyTrip, Yatra AND our booking engine

Want to manage reviews from more sites? Contact our sales team to know more.

Choose the best for your hotel

FAQs - Some of your common questions answered by us!

  • What are the major challenges faced by hotels in managing their hotel reputation?

    Managing a hotel's online reputation includes monitoring, responding and keeping track of all the online reviews. Few of the challenges faced by hotels are as mentioned below:

    • Untimely response to all the reviews
    • Inability to share the best reviews of your hotel
    • Unable to analyze the reviews
    • Inability to track the guest reviews
  • Why managing the online reviews is important?

    Managing your online reviews is important for the below mentioned reasons:

    • According to a survey, more than 93% of the guests examine the reviews before selecting their stay. On that note, they also examine the way you’ve responded to the reviews. So, the way you respond to the depicts how much you care for the feedback given by your guests
    • Reviews bind the trust of the guest. Guests don't generally prefer to book the hotel with zero reviews
    • It strengthens your online presence
    • It helps you figure out the pluses and minuses of your hotel
    • One can know what the guests feel about the hotel or the guest experience they are delivering
  • Is it important for hotels to have a hotel reputation management system?

    The online reviews for a hotel come through different platforms to which a hotel is connected with. It becomes very difficult to go to extranet of each and every platform to monitor and respond to all the reviews manually.

    A hotel reputation management software automates the whole procedure of monitoring and responding to all the reviews. The hoteliers can easily manage all its online reviews from one place. So these days it is very important for hotels to have a reputation management software.

  • Is it true that a reputation management software brings more reviews?

    Well, not exactly. But, indirectly it can surely assist you to increase your reviews and strengthen your online reputation. Since with the help of a reputation management software, your responses to the reviews get punctual and that bolsters your reputation to a great extent. Besides, none of the reviews get unnoticed and you can respond to all the online reviews from the system itself.

    Moreover, eZee is a TripAdvisor Premium Connectivity Partner. Thus with Critique, you can get more reviews on the giant travel website- TripAdvisor through the TripAdvisor Review Express Program. (You can only enroll in this program if your technology provider is TripAdvisor Premium Connectivity Partner.)

  • How to get started using Critique?

    You can take a free trial of our online reputation management software for 14 days.

  • What is sentiment analysis? Why is it a part of hotel reputation management?

    Sentiment analysis is a term that relates to anyone’s attitudes, emotions, and opinions. Generally, when the guests give your hotel, feedback- it is usually in a form of sentence and paragraphs. Our reputation management software with the help of sentiment analysis, breaks the reviews and help you understand the attitude of guests behind writing that feedback.

    So having a sentiment analysis a part of your hotel reputation management is very important. It helps you perceive your guest’s attitude and behavior.

  • Why competition analysis is important in hotel reputation management?

    One of the important factors to be taken into consideration while strategizing for the better business, is keeping an eye on how your competitors are doing. Our reputation management software gets you the ratings of your competitors. One can analyze their competitor’s ratings and can know the strengths and weakness of their competitors. Besides, On the basis of competitor's ratings, you can also judge the occupancy of your competitors over a particular period.

If you don't find your question here, please get back to us.
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