In an industry like hospitality, it is important to manage your reputation to retain existing guests and increase future online bookings. With the help of an extensive online reputation management system, a hotel can easily monitor, repair, and protect its brand online. This way, reputation management software helps hotels improve their online reputation to stand out from their competitors, and grow their business.
Get the accurate evaluation of your property through online reputation management system. You can precisely identify which services are being favored by the guests and which are not. Eventually, you can work hard to serve them better.
All your reviews can be collectively monitored, through a single place. With eZee’s online reputation management software you will be able to track every review received from TripAdvisor, Google, OTAs and so on.
So it’s not just managing reviews, but our hotel reputation management software will also help you collect more reviews for free on TripAdvisor, through the TripAdvisor Review Express program, whom we’re affiliated with.
Sentimental analysis is an important aspect of business. The online reputation management software helps you understand your guests’ attitude while they review you, and derive the information hidden within the review, giving you a clear-cut look out.
Keep a detailed track of the reviews you receive on several sites, and respond to them effortlessly right from the reputation management software, in a flash.
Our online reputation management system brings the reviews you get on your booking engine. So, it’s not just reviews from travel websites and Google that’re handled, but also those from your hotel booking engine.
You can save pre-drafted response templates and use it whenever required. Our review management software also allows to edit the templates before using them and eventually speeds up your responses.
In a bunch of reviews, how to know which site puts you in the spotlight, and which brings you down? Critique lets you know about that, and even helps you bifurcate your reviews according to the actions you need to take.
From our hotel reputation management software, you can check the reviews from any time period and examine all the reviews received during that time.
Well, you don't need to worry if your guests had reviewed your hotel in his language.Translate the reviews in your preferred language from our reputation management system
From the reviews received, you can get a detailed analysis of the performance of your various services over the selected period of time in form of graphical representation from the review management software
Whenever you receive the review- praising or criticizing any of your services. From Critique, you can directly mail the reviews to the responsible department.
Surely you want to showcase the amazing reviews acquired by your hotel. And you don't need to juggle a lot for it, you can directly tweet the reviews from our hotel reputation software itself.
With the online hotel reputation management software, you can stay aware of what the guests of your competitors are saying about them.
With the reputation management software, get your online reviews from the different sources such as TripAdvisor, Booking.com and so on; straightaway to your booking engine and your website. Thus induce your visitor to turn into your booker.
Managing a hotel's online reputation includes monitoring, responding and keeping track of all the online reviews. Few of the challenges faced by hotels are as mentioned below:
Managing your online reviews is important for the below mentioned reasons:
The online reviews for a hotel come through different platforms to which a hotel is connected with. It becomes very difficult to go to extranet of each and every platform to monitor and respond to all the reviews manually.
A hotel reputation management software automates the whole procedure of monitoring and responding to all the reviews. The hoteliers can easily manage all its online reviews from one place. So these days it is very important for hotels to have a reputation management software.
Well, not exactly. But, indirectly it can surely assist you to increase your reviews and strengthen your online reputation. Since with the help of a reputation management software, your responses to the reviews get punctual and that bolsters your reputation to a great extent. Besides, none of the reviews get unnoticed and you can respond to all the online reviews from the system itself.
Moreover, eZee is a TripAdvisor Premium Connectivity Partner. Thus with Critique, you can get more reviews on the giant travel website- TripAdvisor through the TripAdvisor Review Express Program. (You can only enroll in this program if your technology provider is TripAdvisor Premium Connectivity Partner.)
You can take a free trial of our online reputation management software for 14 days.
Sentiment analysis is a term that relates to anyone’s attitudes, emotions, and opinions. Generally, when the guests give your hotel, feedback- it is usually in a form of sentence and paragraphs. Our reputation management software with the help of sentiment analysis, breaks the reviews and help you understand the attitude of guests behind writing that feedback.
So having a sentiment analysis a part of your hotel reputation management is very important. It helps you perceive your guest’s attitude and behavior.
One of the important factors to be taken into consideration while strategizing for the better business, is keeping an eye on how your competitors are doing. Our reputation management software gets you the ratings of your competitors. One can analyze their competitor’s ratings and can know the strengths and weakness of their competitors. Besides, On the basis of competitor's ratings, you can also judge the occupancy of your competitors over a particular period.