On that note, your reviews and the way you respond to your reviews matters.
Hotel reputation management is a practice that includes tracking, managing and responding to all the hotel reviews received from all the platforms. By doing so, bookers get a clear idea about the service provided by the hotels and hotels get sense of trust. On the other hand, hotels can study guest behaviour and perform sentiment analysis. The data fetched from these exercises can help them in exploring the possibilities of overall business growth. Additionally, the right way of practicing hotel review management can lead hotels to enhanced brand value, more repeat guests and increased revenue.
From OTAs, and metasearch engines like TripAdvisor, to your hotel website and Google, this online reputation management software collects all your online reviews at one place. Thus, making your hotel review management more efficient.
This online reputation management system gives accurate evaluation of your property. So, you identify the most and least favoured services. Moreover, on receiving praise or criticism for any of your services, it also allows you to pass on the reviews to the corresponding department via email.
Our online reputation management system bifurcates your reviews with respect to the action needed. Along with that, it also identifies the platforms that put you in the limelight. Furthermore, you can even save and surf through your older reviews effortlessly.
eZee’s hotel reputation management software is affiliated with TripAdvisor Review Express program. Under this program, you can collect more reviews on TripAdvisor for free. So it’s not just managing reviews, but also getting more reviews.
This online hotel reputation management software also brings you your competitors’ reviews. So you get to know the services and details that are being talked about. Moreover, you can also compare your business authority among your competitors.
To understand your guests’ attitude while dropping the review, the online hotel reputation management software conducts sentimental analysis. So that you get their actual opinion about your services.
Since, you get all your reviews at one place, you respond to them faster. Besides, our reputation management system lets you save pre-drafted response templates. So you can easily edit and use them whenever required.
Your global guests may drop reviews in their native language. In that case, this hotel reputation management software translates those reviews in a language you understand.
This hotel review management software gives you detailed performance insights of your services in a definite time duration through graphs and reports. So, you get a chance to improve the services that are less favoured.
With this online reputation management system, you can highlight your best reviews from all platforms on your booking engine and hotel website. This compels your visitor to book with you and apart from that, you can also tweet those amazing reviews on your Twitter account.
Managing a hotel's online reputation includes monitoring, responding and keeping track of all the online reviews. Few of the challenges faced by hotels are as mentioned below:
Well, not exactly. But, indirectly it can surely assist you to increase your reviews and strengthen your online reputation. Since with the help of a reputation management software, your responses to the reviews get punctual and that bolsters your reputation to a great extent. Besides, none of the reviews get unnoticed and you can respond to all the online reviews from the system itself.
Moreover, eZee is a TripAdvisor Premium Connectivity Partner. Thus with Critique, you can get more reviews on the giant travel website- TripAdvisor through the TripAdvisor Review Express Program. (You can only enroll in this program if your technology provider is TripAdvisor Premium Connectivity Partner.)
You can take a free trial of our online hotel reputation management software for 14 days.
Sentiment analysis is a term that relates to anyone’s attitudes, emotions, and opinions. Generally, when the guests give your hotel, feedback- it is usually in a form of sentence and paragraphs. Our reputation management software with the help of sentiment analysis, breaks the reviews and help you understand the attitude of guests behind writing that feedback.
So having a sentiment analysis a part of your hotel reputation management is very important. It helps you perceive your guest’s attitude and behavior.
One of the important factors to be taken into consideration while strategizing for the better business, is keeping an eye on how your competitors are doing. Our reputation management software gets you the ratings of your competitors. One can analyze their competitor’s ratings and can know the strengths and weakness of their competitors. Besides, On the basis of competitor's ratings, you can also judge the occupancy of your competitors over a particular period.
Presently, it is only integrated with eZee Absolute- eZee’s online hotel management software, eZee Reservation-eZee’s online reservation system and eZee Centrix- eZee’s online channel manager.
No. To use Critique, you need to be subscribed with any of cloud hotel management solutions offered by eZee.
Yes, you can use Critique for your entire hotel group.
Your reviews will be synchronised regularly once in 24 hours.