A hotel loyalty programs or better known as hotel rewards programs are usually run by the hotel chain to encourage the guests to prefer that particular hotel brand for their stays. These guest loyalty programs in hotels include offering memberships to guests, and in turn present them with the amenities, discounts and reward points when they transact with that hotel brand.
So, basically introducing a hotel rewards program is one way to thank your hotel’s loyal and frequent guests.
Since guests these days prefer to stick to a hotel brand they trust, introducing rewards program has become inevitable to maintain the revenue earned. And this is not just for hotel groups, but also for independent hotels who want to spread their brand loyalty.
As a part of guest loyalty program in your hotel, eZee iLoyalty helps you set up your promotions and rewards that you’d like to offer to your loyal customers. Either you provide reward points, or give discounts and promotions on stays, or even Spa and other recreational services that you offer; the loyalty program software manages the whole ball of wax effortlessly. You also get choose when you want to offer the rewards; either on first transaction, or every time they transact or in some other way.
Any customer who gets enrolled in your hotel’s loyalty program usually has a loyalty card. Using those cards or promotional codes that you might have, your customers can redeem their earned reward points and gifts. eZee iLoyalty lets you define unique rewards such as gifts or merchandise that your customers may value more highly.
Loyalty program cards are the key for your guests to avail the offers you’re running for your members. With eZee iLoyalty, you can restrict a membership card to a hotel or location; or you can keep it open for the whole of your hotel chain.
Keep track of your customers’ journey who’ve enrolled in your hotel rewards program and how they’re putting their membership of your hotel to use through our loyalty program software.
For your loyalty program management, you’d want your guests’ preferences saved so that you can cater to them well. With eZee iLoyalty, you get all your guests’ information at a single place to give you a clear idea on their requirements.
Attract your guests by informing them about the exciting promotions and reward programs you’re running via emails and SMS from this customer loyalty software. Besides, they’re also notified on each transaction happening on their membership at your hotel.
Our hotel loyalty program software also comes with a website widget using which you can showcase your rewards program to the visitors. The members can directly login to their accounts from the widget and keep an eye on the transactions.
You get all the detailed insights through the graphical representation of your hotel loyalty program.Get fully accustomed with the in and out of your loyalty programs at one place.
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Different hotels have their different loyalty program models. In accordance with that, they offer several inducements in form of hotel rewards such as free amenities, certain nights’ stay for free, discounts and reward points.
Yes, definitely. You can centrally manage the loyalty programs of your entire hotel chain to all the corners with eZee iLoyalty. As per your loyalty programs, you’d either want to restrict the access of your loyalty memberships to one hotel or location or you’d want to keep it accessible at every location. You can manage your loyalty programs efficiently either way.
Not really. But using membership cards is the most feasible way to manage your loyalty reward programs. In most cases a dedicated loyalty membership card is given to your guests.
The reward points, redemptions, transactions, and everything is calculated on these memberships. So you can effectively manage your hotel loyalty points without any juggles.
You don't need to separately perform any operations to inform your guests. Our hotel loyalty program software sends SMS and email directly to your guests and notifies them about each transaction.
Our loyalty program software has an exceptional feature of the website widget which will not only help you promote your loyalty programs, but also let your guests login to their accounts and get familiar with all the transactions, rewards, and details of their loyalty memberships.
Our loyalty management software stores all your guests’ basic information at a single place. It also keeps account of your guests’ special preferences, so that you can cater to your guests in the best possible way.
Our loyalty program software gives you detailed insights into the performance of your various loyalty programs in the form of intuitive graphs. So you can examine how your loyalty programs are performing.
Apart from handling the basics of the loyalty programs, eZee iLoyalty comes with some exceptional features such as website widget, the ability to save guest preferences, notification through email and SMS and many more. With such features, not only loyalty programs are sorted, but you can also deliver the best guest service. This is how eZee iLoyalty is different from other loyalty program software.