eZee AbsoluteOnline Hotel Management System
In 5 years, 5K+ properties worldwide went contactless with eZee
Are you ready to join the bandwagon?
Fill this form and get a guide on how to provide a touch-free stay
How is eZee encouraging contactless hotel services?
Since 2015, our end-to-end technology solutions are powered with a wide range of modules and integrations that reduces manual interventions to deliver the best contactless journey to your guests. Right from acquiring bookings to being in touch with your guests post-departure, you can deliver contactless experiences at each stage of your guest's life cycle.
STEP 1:How to make bookings contactless?
- You should get listed on maximum OTAs
- Get a hotel website and integrate a booking engine to acquire direct bookings
- You can tie up with local travel agents
- Highlight and promote the cleanliness measures that you’re taking
- Avoid keeping non-refundable and non-cancellable booking policies
Step 2:How to make pre-arrival contactless?
- Have a guest portal to let them request for early contactless hotel check-in, pick-up facility, or any other amenities.
- You can collect guest details from the portal easily
- Provide online payment facility
- Send pre-arrival emails to initiate guest engagement
- You can keep GR card ready with guest details beforehand
Step 3:How to make arrival contactless?
- You can have self-check-in kiosks at front desk
- You can share room allocation details via email or SMS
- Adopt digital keys viz. bluetooth enabled or electronic key
Step 4:How to make their stay contactless?
- Let your guests check bills, amend stay, and request for extra amenities (housekeeping, laundry, room service, etc) from the guest portal.
- Provide staff with PMS mobile app to:
- Check reservations
- Respond to guests' queries
- Assign, track and manage housekeeping
- Send updates on emails or the portal for services, offers, events at the property
Step 5:How to make their departure contactless?
- Let your guests perform self check-out
- Let them request for drop-off and late check-out from the guest portal
- You can send invoices, payment reminders on emails
- Encourage your guests to make online payments
Step 6:Post departure engagement
- Ask for guest reviews via emails
- Additionally, you can send promotional emails to stay in touch with your guests
You’d NEED this technology to offer a contactless stay
eZee provides an end-to-end cloud-based hotel technology that helps you deliver a touch-free stay to your guests. Encompassing everything from a hotel software, booking engine, mobile PMS, payment gateway integrations as well as a self-service portal for guests; we will help you meet all expectations of the guests post COVID19.
Add-ons to assist you restore your hotel business
Explore our wide range of resources and blogs to fight against this pandemic
Have an in-house or an independent restaurant? READ THIS.
If you’re an F&B business owner, you’d be also prepping to render touch-free services to your customers; be it for dine-in, takeaway, home delivery, or even contactless room services. Download our FREE guide that tells you which steps to take to ensure physical distancing and minimal touch points.
Get the FREE guide to Contactless Restaurant Service