In this blog, let me share…
<\/p>\n\n\n\n
What are some of the important hotel reports?<\/h4>\n\n- Front office reports<\/a><\/li>\n
\n- High balance report<\/a><\/li>\n
- Daily arrival and departure report<\/a><\/li>\n
- Concierge report<\/a><\/li>\n<\/ul>\n
- Night audit reports<\/a><\/li>\n
\n- Manager report<\/a><\/li>\n
- Daily forecast report<\/a><\/li>\n
- Daily sales recapitulation report<\/a><\/li>\n
- Cashier report<\/a><\/li>\n
- Point of sales report<\/a><\/li>\n<\/ul>\n
- F&B reports?<\/a><\/li>\n
\n- Restaurant sales report<\/a><\/li>\n<\/ul>\n
- Kitchen reports<\/a><\/li>\n
\n- Wastage report<\/a><\/li>\n<\/ul>\n
- Housekeeping reports<\/a><\/li>\n
\n- Room occupancy report<\/a><\/li>\n
- Minibar sales report<\/a><\/li>\n<\/ul>\n<\/ol>\n<\/div>\n\n\n\n
What are some of the important hotel reports?<\/strong><\/h2>\n\n\n\nAs we all know, a hotel has two major divisions:<\/p>\n\n\n\n
- Operations<\/strong> (Front office, food and beverage (F & B), kitchen, housekeeping)<\/li>
- Admin<\/strong> (HR, finance, maintenance, purchase, sales and marketing)<\/li><\/ol>\n\n\n\n
And, each department has a few crucial reports. Let’s take a dig at each of them individually<\/p>\n\n\n\n
1. Front office reports<\/strong><\/h3>\n\n\n\nThe front office department handles one of the core aspects of the hotel \u201cRoom Revenue\u201d.<\/p>\n\n\n\n
A majority of the transactional processes such as reservations, night audit, bill settlement, and others fall in the front office department. These transactions get reflected in certain hotel reports.<\/p>\n\n\n\n
Here are some of the front office reports used in hotels.<\/p>\n\n\n\n
a. High balance report<\/strong><\/h4>\n\n\n\nMany hotels have credit facility to let guests extend their stay, without worrying about payments. <\/p>\n\n\n\n
It enables guests to use services at the moment and pay later. This amount is settled during check-out. <\/p>\n\n\n\n
It’s given based on the fidelity of the guests and their credit scores. But, it has certain limitations known as the house limit.<\/p>\n\n\n\n
Everyday, the night auditor checks if any guests have crossed the house limit. Details of such guests are registered in the high balance report.<\/p>\n\n\n\n
For instance, a guest staying in your hotel has a house limit of $500. However, night auditor notices that the guest has a pending bill of $850.<\/strong> <\/p>\n\n\n\nHe will immediately create a high balance report and share it with the front office manager (FOM). The guest receives an email from FOM to pay the exceeding amount.<\/strong><\/p>\n\n\n\nIn the case of corporate billing, hotels send invoices to the company’s accounts department. <\/p>\n\n\n\n
Here is a sample of a high balance report used in the hotels for your reference.<\/p>\n\n\n\n
![\"This](\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\")
Format of High Balance Report<\/em><\/figcaption><\/figure><\/div>\n\n\n\nb. Daily arrival and departure report<\/strong><\/h4>\n\n\n\nHotels have numerous check-ins and check-outs every day. It’s mandatory to keep their records.<\/p>\n\n\n\n
A copy of this report is available with the housekeeping, sales and concierge departments, mainly because:<\/p>\n\n\n\n
- The front desk staff can initiate the check-out process for guests with early departure. This would save time and avoid chaos in the bill reconciliation process.<\/li>
- The housekeeping department can get the rooms ready before the guest arrivals, so they don’t have to wait for room allocation.<\/li>
- It assists the sales and marketing team with the count of rooms available for booking.<\/li>
- The concierge can align the pick-up and drop off facility for the arriving and departing guests.<\/li><\/ol>\n\n\n\n
Here’s how the arrival and departure reports look like.<\/p>\n\n\n\nFormat of Daily arrival report<\/em><\/figcaption><\/figure>\n\n\n\nFormat<\/em> of<\/em> Daily departure report<\/em><\/figcaption><\/figure>\n\n\n\nc. Concierge report<\/strong><\/h4>\n\n\n\nA concierge’s task is to make travel arrangements for guests residing in the hotel. It could be either pick-up and drop-off or local sightseeing. <\/p>\n\n\n\n
The guests can request for these services at the concierge’s desk or reception as per their convenience.<\/p>\n\n\n\n
The concierge shares a detailed report of all the travel services guests availed with the front desk, at the day end.<\/p>\n\n\n\n
Some guests opt for the prepaid way, while the ones with a house limit prefer to pay later. <\/p>\n\n\n\n
The night auditor posts these charges in respective guests’ folios. If you don’t have a concierge report, here’s a format for your reference.<\/p>\n\n\n\nFormat of Concierge’s report<\/em><\/figcaption><\/figure>\n\n\n\n2. Night audit reports<\/strong><\/h3>\n\n\n\nNight audit is one of the principal processes in hotel operations. It marks the start of a new day. <\/p>\n\n\n\n
This process summarises the performance of a hotel on a day-to-day basis. The data is shared in the form of various reports. <\/p>\n\n\n\n
Let’s take a look at different types of night audit reports.<\/p>\n\n\n\n
a. Manager report<\/strong><\/h4>\n\n\n\nThe manager report is the most critical one for any hotel. It provides details of the revenue realised by every department along with the forecasted figures.<\/p>\n\n\n\n
These figures are on MTD (Month to date) and YTD (Year to date) basis. It helps in evaluating hotels performance. <\/p>\n\n\n\n
Some of the key factors in the report are:<\/p>\n\n\n\n
- ADR (Average daily rate)<\/a><\/li>
- ARR (Average room revenue)<\/li>
- Average occupancy <\/li>
- RevPAR (Revenue per available room)<\/li><\/ul>\n\n\n\n
Here’s a hotel night audit report sample for your reference.<\/p>\n\n\n\nFormat of Manager Report<\/em><\/figcaption><\/figure>\n\n\n\nb. Daily forecast report <\/strong><\/h4>\n\n\n\nEvery hotel works on a pre-planning basis and the daily forecast report helps to achieve this. <\/p>\n\n\n\n
It encompasses various decision-making aspects such as the upcoming arrivals, departures, ARR and so on. This data is vital for forecasting hotels revenue and room sales. <\/p>\n\n\n\n
Moreover, factors such as events, holidays, competitors performance and others, are considered while forecasting revenue figures. <\/p>\n\n\n\n
This hotel report assists the sales and front office department in planning their day accordingly.<\/p>\n\n\n\n
You can try a simpler version of this report. Here’s how it looks.<\/p>\n\n\n\nSample Format of Daily Forecast\/Projection Report<\/em><\/figcaption><\/figure>\n\n\n\nc. Daily sales recapitulation report<\/strong><\/h4>\n\n\n\nEvery department submits its sales report to the night auditor for reconciliation with bills and total revenue. However, for any hotel’s manager, it won’t be possible to look at all of them every day.<\/p>\n\n\n\n
So, a daily sales recapitulation report is generated to ease this task. It is a summarised data of revenue from every department individually.<\/p>\n\n\n\n
This assists in focusing on lower revenue-generating areas and taking corrective steps to improve them. <\/p>\n\n\n\n
You can use the given format and start recording sales figures of every department in your hotel.<\/p>\n\n\n\nFormat of Hotels Daily Sales Report<\/em><\/figcaption><\/figure>\n\n\n\nd. Cashier report<\/strong><\/h4>\n\n\n\nThe cashier report is prepared for all the transactions in the front office department involving cash inflow and outflow. <\/p>\n\n\n\n
If the hotel has a facility of foreign currency exchange, then it’s details are also logged into this report.<\/p>\n\n\n\n
It’s mandatory for staff to handover the report during shift change. It is tallied at the end of the day and submitted to the accounts department. <\/p>\n\n\n\n
You can refer to the below-mentioned cashier’s report format for maintaining the records.<\/p>\n\n\n\nFormat of Front Office Cashier’s Report<\/em><\/figcaption><\/figure>\n\n\n\ne. POS (Point of sales) terminal report<\/strong><\/h4>\n\n\n\nOnce the night audit process begins, the transactions in the POS terminals are settled. It is cross-checked with the bills generated and merchant copy of transaction receipts.<\/p>\n\n\n\n
The POS has an option for settlement. All you need to do is, initiate the process and it will automatically generate the report for you. <\/p>\n\n\n\n<\/a><\/span>
- \n
- High balance report<\/a><\/li>\n
- Daily arrival and departure report<\/a><\/li>\n
- Concierge report<\/a><\/li>\n<\/ul>\n
- Night audit reports<\/a><\/li>\n
- \n
- Manager report<\/a><\/li>\n
- Daily forecast report<\/a><\/li>\n
- Daily sales recapitulation report<\/a><\/li>\n
- Cashier report<\/a><\/li>\n
- Point of sales report<\/a><\/li>\n<\/ul>\n
- F&B reports?<\/a><\/li>\n
- \n
- Restaurant sales report<\/a><\/li>\n<\/ul>\n
- Kitchen reports<\/a><\/li>\n
- \n
- Wastage report<\/a><\/li>\n<\/ul>\n
- Housekeeping reports<\/a><\/li>\n
- \n
- Room occupancy report<\/a><\/li>\n
- Minibar sales report<\/a><\/li>\n<\/ul>\n<\/ol>\n<\/div>\n\n\n\n
What are some of the important hotel reports?<\/strong><\/h2>\n\n\n\n
As we all know, a hotel has two major divisions:<\/p>\n\n\n\n
- Operations<\/strong> (Front office, food and beverage (F & B), kitchen, housekeeping)<\/li>
- Admin<\/strong> (HR, finance, maintenance, purchase, sales and marketing)<\/li><\/ol>\n\n\n\n
And, each department has a few crucial reports. Let’s take a dig at each of them individually<\/p>\n\n\n\n
1. Front office reports<\/strong><\/h3>\n\n\n\n
The front office department handles one of the core aspects of the hotel \u201cRoom Revenue\u201d.<\/p>\n\n\n\n
A majority of the transactional processes such as reservations, night audit, bill settlement, and others fall in the front office department. These transactions get reflected in certain hotel reports.<\/p>\n\n\n\n
Here are some of the front office reports used in hotels.<\/p>\n\n\n\n
a. High balance report<\/strong><\/h4>\n\n\n\n
Many hotels have credit facility to let guests extend their stay, without worrying about payments. <\/p>\n\n\n\n
It enables guests to use services at the moment and pay later. This amount is settled during check-out. <\/p>\n\n\n\n
It’s given based on the fidelity of the guests and their credit scores. But, it has certain limitations known as the house limit.<\/p>\n\n\n\n
Everyday, the night auditor checks if any guests have crossed the house limit. Details of such guests are registered in the high balance report.<\/p>\n\n\n\n
For instance, a guest staying in your hotel has a house limit of $500. However, night auditor notices that the guest has a pending bill of $850.<\/strong> <\/p>\n\n\n\n
He will immediately create a high balance report and share it with the front office manager (FOM). The guest receives an email from FOM to pay the exceeding amount.<\/strong><\/p>\n\n\n\n
In the case of corporate billing, hotels send invoices to the company’s accounts department. <\/p>\n\n\n\n
Here is a sample of a high balance report used in the hotels for your reference.<\/p>\n\n\n\n
Format of High Balance Report<\/em><\/figcaption><\/figure><\/div>\n\n\n\n b. Daily arrival and departure report<\/strong><\/h4>\n\n\n\n
Hotels have numerous check-ins and check-outs every day. It’s mandatory to keep their records.<\/p>\n\n\n\n
A copy of this report is available with the housekeeping, sales and concierge departments, mainly because:<\/p>\n\n\n\n
- The front desk staff can initiate the check-out process for guests with early departure. This would save time and avoid chaos in the bill reconciliation process.<\/li>
- The housekeeping department can get the rooms ready before the guest arrivals, so they don’t have to wait for room allocation.<\/li>
- It assists the sales and marketing team with the count of rooms available for booking.<\/li>
- The concierge can align the pick-up and drop off facility for the arriving and departing guests.<\/li><\/ol>\n\n\n\n
Here’s how the arrival and departure reports look like.<\/p>\n\n\n\n
Format of Daily arrival report<\/em><\/figcaption><\/figure>\n\n\n\n Format<\/em> of<\/em> Daily departure report<\/em><\/figcaption><\/figure>\n\n\n\n c. Concierge report<\/strong><\/h4>\n\n\n\n
A concierge’s task is to make travel arrangements for guests residing in the hotel. It could be either pick-up and drop-off or local sightseeing. <\/p>\n\n\n\n
The guests can request for these services at the concierge’s desk or reception as per their convenience.<\/p>\n\n\n\n
The concierge shares a detailed report of all the travel services guests availed with the front desk, at the day end.<\/p>\n\n\n\n
Some guests opt for the prepaid way, while the ones with a house limit prefer to pay later. <\/p>\n\n\n\n
The night auditor posts these charges in respective guests’ folios. If you don’t have a concierge report, here’s a format for your reference.<\/p>\n\n\n\n
Format of Concierge’s report<\/em><\/figcaption><\/figure>\n\n\n\n 2. Night audit reports<\/strong><\/h3>\n\n\n\n
Night audit is one of the principal processes in hotel operations. It marks the start of a new day. <\/p>\n\n\n\n
This process summarises the performance of a hotel on a day-to-day basis. The data is shared in the form of various reports. <\/p>\n\n\n\n
Let’s take a look at different types of night audit reports.<\/p>\n\n\n\n
a. Manager report<\/strong><\/h4>\n\n\n\n
The manager report is the most critical one for any hotel. It provides details of the revenue realised by every department along with the forecasted figures.<\/p>\n\n\n\n
These figures are on MTD (Month to date) and YTD (Year to date) basis. It helps in evaluating hotels performance. <\/p>\n\n\n\n
Some of the key factors in the report are:<\/p>\n\n\n\n
- ADR (Average daily rate)<\/a><\/li>
- ARR (Average room revenue)<\/li>
- Average occupancy <\/li>
- RevPAR (Revenue per available room)<\/li><\/ul>\n\n\n\n
Here’s a hotel night audit report sample for your reference.<\/p>\n\n\n\n
Format of Manager Report<\/em><\/figcaption><\/figure>\n\n\n\n b. Daily forecast report <\/strong><\/h4>\n\n\n\n
Every hotel works on a pre-planning basis and the daily forecast report helps to achieve this. <\/p>\n\n\n\n
It encompasses various decision-making aspects such as the upcoming arrivals, departures, ARR and so on. This data is vital for forecasting hotels revenue and room sales. <\/p>\n\n\n\n
Moreover, factors such as events, holidays, competitors performance and others, are considered while forecasting revenue figures. <\/p>\n\n\n\n
This hotel report assists the sales and front office department in planning their day accordingly.<\/p>\n\n\n\n
You can try a simpler version of this report. Here’s how it looks.<\/p>\n\n\n\n
Sample Format of Daily Forecast\/Projection Report<\/em><\/figcaption><\/figure>\n\n\n\n c. Daily sales recapitulation report<\/strong><\/h4>\n\n\n\n
Every department submits its sales report to the night auditor for reconciliation with bills and total revenue. However, for any hotel’s manager, it won’t be possible to look at all of them every day.<\/p>\n\n\n\n
So, a daily sales recapitulation report is generated to ease this task. It is a summarised data of revenue from every department individually.<\/p>\n\n\n\n
This assists in focusing on lower revenue-generating areas and taking corrective steps to improve them. <\/p>\n\n\n\n
You can use the given format and start recording sales figures of every department in your hotel.<\/p>\n\n\n\n
Format of Hotels Daily Sales Report<\/em><\/figcaption><\/figure>\n\n\n\n d. Cashier report<\/strong><\/h4>\n\n\n\n
The cashier report is prepared for all the transactions in the front office department involving cash inflow and outflow. <\/p>\n\n\n\n
If the hotel has a facility of foreign currency exchange, then it’s details are also logged into this report.<\/p>\n\n\n\n
It’s mandatory for staff to handover the report during shift change. It is tallied at the end of the day and submitted to the accounts department. <\/p>\n\n\n\n
You can refer to the below-mentioned cashier’s report format for maintaining the records.<\/p>\n\n\n\n
Format of Front Office Cashier’s Report<\/em><\/figcaption><\/figure>\n\n\n\n e. POS (Point of sales) terminal report<\/strong><\/h4>\n\n\n\n
Once the night audit process begins, the transactions in the POS terminals are settled. It is cross-checked with the bills generated and merchant copy of transaction receipts.<\/p>\n\n\n\n
The POS has an option for settlement. All you need to do is, initiate the process and it will automatically generate the report for you. <\/p>\n\n\n\n
<\/a><\/span>
- ADR (Average daily rate)<\/a><\/li>
- Admin<\/strong> (HR, finance, maintenance, purchase, sales and marketing)<\/li><\/ol>\n\n\n\n
- Minibar sales report<\/a><\/li>\n<\/ul>\n<\/ol>\n<\/div>\n\n\n\n
- Housekeeping reports<\/a><\/li>\n
- Kitchen reports<\/a><\/li>\n
- Daily forecast report<\/a><\/li>\n
- Daily arrival and departure report<\/a><\/li>\n
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