How often do you see guests in your hotel deeply engrossed in their smartphones? <\/p>\n\n\n\n
Almost all the time, right? <\/p>\n\n\n\n
You know, over the last few years, a silent mobile revolution has immeasurably brewed around the hotel industry.<\/p>\n\n\n\n
And here, we\u2019re going to talk about one of the most beneficial things that happened to hoteliers through this revolution. Which is the guest self-service portal A.K.A the self-service app.<\/em><\/strong><\/p>\n\n\n\n Well, there are numerous advantages of having one at your hotel. But first, let’s understand what it is, how it works, and why hotels should have a digital guest self-service portal.<\/p>\n\n\n\n The mobile self-service portal offers your guests the ability to perform operations such as check-in, check-out, request for services, pay bills, opt for pick-up\/drop-off, etc; eliminating the unnecessary delays that might occur at your hotel.<\/p>\n\n\n\n This portal lets your guests take control of their stay at your property; which otherwise needs to be performed by your hotel staff. <\/p>\n\n\n\n Moreover, it reduces their waiting time at your reception area and empowers your guests for a quick arrival and departure. <\/p>\n\n\n\n Right from your guests\u2019 booking to their departing, the guest self-service portal<\/a> lets them perform and manage various operations throughout their stay at your hotel.<\/p>\n\n\n\n Pre-arrival activities like room allocation, setting up their requests, providing transportation; can be done through the guest portal.<\/p>\n\n\n\n Besides, it helps you to attract the tech-savvy guests at your property and delight them with quick services.<\/p>\n\n\n\n Here\u2019s a video that\u2019ll help you to understand better: <\/p>\n\n\n\nWhat is a guest self-service portal?<\/strong><\/h2>\n\n\n\n
How does a guest self-service portal work?<\/strong><\/h2>\n\n\n\n