{"id":10950,"date":"2021-10-25T07:34:00","date_gmt":"2021-10-25T07:34:00","guid":{"rendered":"https:\/\/www.ezeeabsolute.com\/blog\/?p=10950"},"modified":"2022-09-26T09:49:56","modified_gmt":"2022-09-26T09:49:56","slug":"hotel-maintenance-management-tips","status":"publish","type":"post","link":"https:\/\/www.ezeeabsolute.com\/blog\/hotel-maintenance-management-tips\/","title":{"rendered":"9 Best Practices to Improve Hotel Maintenance Management"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The secret behind all the razzmatazz and jazz of a property is an effective hotel maintenance management<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Setting up a hotel is hard (of course), but what they don\u2019t tell you is running a hotel is harder. Hoteliers need to keep a keen eye on every single aspect to ensure seamless operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where hotel maintenance management comes into the picture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintenance management has not been discussed at length before. But I would like to tell you all the maintenance is one of those aspects that can make or break a hotel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Keeping hotel assets in top condition is essential if you want your guests to be happy enough and save your wallet from the extra expenses of replacing or repairing a broken asset.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, without further ado, let&#8217;s jump right into the blog.<\/p>\n\n\n\n<div class=\"tableIndexcontainer\">\n<h4 align=\"center\">Table of Content<\/h4>\n<ol class=\"tableIndex\">\n<li><a href=\"#hotelmaintenance\">What is Hotel Maintenance?<\/a><\/li>\n<ul>\n<li><a href=\"#types\">Types of Hotel Maintenance<\/a><\/li>\n<\/ul>\n<li><a href=\"#importance\">What is the Importance of Hotel Maintenance?<\/a><\/li>\n<li><a href=\"#bestpractices\">The Best Hotel Maintenance Management Practices<\/a><\/li>\n<ul>\n<li><a href=\"#sop\">Establish standard operating procedures (SOPs)<\/a><\/li>\n<li><a href=\"#software\">Incorporate a hotel maintenance management software<\/a><\/li>\n<li><a href=\"#checklist\">Use a daily hotel maintenance checklist<\/a><\/li>\n<li><a href=\"#schedule\">Have a proper schedule and calendar in place<\/a><\/li>\n<li><a href=\"#logs\">Keep logs updated<\/a><\/li>\n<li><a href=\"#housekeeping\">Improve housekeeping operations<\/a><\/li>\n<li><a href=\"#preventivemaintenance\">Keep preventive maintenance on your priority list<\/a><\/li>\n<li><a href=\"#staff\">Hire best-in-class maintenance staff<\/a><\/li>\n<li><a href=\"#outsource\">Consider outsourcing maintenance services<\/a><\/li>\n<\/ul>\n<li><a href=\"#faq\">FAQs<\/a><\/li>\n<\/ol>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"hotelmaintenance\"><strong>What is Hotel Maintenance?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel maintenance is one of the crucial aspects of a hotel. It is the work undertaken in order to keep, restore, or improve every part of a hotel. Meaning, keeping the functioning of every asset as smooth as possible to reduce the risk of interruptions in running a hotel.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, it could be refrigerators, elevators, cable TV, phone lines, computers, furniture, lighting etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This might sound like a \u2018not-so-tough\u2019 job, but in reality, it\u2019s the opposite. Hotel maintenance isn\u2019t an easy task to pull. It requires a large breadth of expertise from hotel maintenance crews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And this is where hotel maintenance management comes into the picture. There are certain practices involved when it comes to managing maintenance tasks at a hotel. We will discuss them in this blog going forward.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"types\"><strong>Types of Hotel Maintenance<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, when I say hotel maintenance, it isn\u2019t generic maintenance tasks. There are different types of duties and responsibilities of a maintenance department in a hotel. But for now, let\u2019s look at two prominent maintenance activities.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Preventive Maintenance<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel preventive maintenance is nothing but regular and routine upkeep activities done to keep a hotel\u2019s assets up and running and avoid unexpected equipment failures or breakages.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Reactive Maintenance<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel reactive maintenance on the other hand is about repair when a piece of equipment has already broken down. It is done to restore (or bring as close to normal as possible) a failed hotel asset.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"importance\"><strong>What is the Importance of Hotel Maintenance?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Now that you know about <a href=\"https:\/\/www.ezeeabsolute.com\/blog\/luxury-hotel-experience\/?utm_source=HotelMaintenanceManagement&amp;utm_medium=blog&amp;utm_campaign=eABlog#maintenance\" target=\"_blank\" rel=\"noreferrer noopener\">hotel maintenance<\/a> and its types, let\u2019s try to understand the importance of maintenance in the hotel industry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel maintenance management is about ensuring that all the activities that go behind the scenes are in order and work seamlessly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sometimes hotels do have all the required resources and manpower to carry out all types of maintenance. However, they still experience outages. Sometimes, even tasks are all hay wired and not done on time.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reason behind all of it is the lack of proper management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel maintenance management ensures that there are no barriers in implementing and carrying out all the hotel maintenance duties. Not to mention, it also helps hotels lose out on revenue.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>For example, you charge $90 per night. One day you see that there\u2019s damage in one of your rooms and you can\u2019t sell it. Meaning, there\u2019s a loss of $90; that too, for all the nights it would take to repair that damage. Not to mention, if the same happens with multiple rooms, it would require more staff to fix them, costing you more bucks. Do you see how easily and quickly your loss would escalate?<\/em><\/strong><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Proper maintenance management ensures that these kinds of scenarios never come up and there are no hurdles in achieving maximum revenue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"bestpractices\"><strong>The Best Hotel Maintenance Management Practices<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel maintenance management is no rocket science. However, for a hotel to make the most out of it without any discrepancy, it must follow a set of practices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And this is exactly what we are going to see in this section. The following points are some of the best practices on how to improve hotel maintenance. All of them are proven to do wonders, so I would highly recommend you give each of them a try and see it for yourself.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"sop\"><strong>1. Establish standard operating procedures (SOPs)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">One of the hotel maintenance best practices is that you need to have a <a href=\"https:\/\/www.ezeeabsolute.com\/blog\/hotel-management-tips\/?utm_source=HotelMaintenanceManagement&amp;utm_medium=blog&amp;utm_campaign=eABlog#sop\" target=\"_blank\" rel=\"noreferrer noopener\">standard SOP<\/a> in place when it comes to maintenance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I know, most of you are aware of SOP, but for those who aren\u2019t, it is basically step-by-step instructions to carry out a certain task.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now talking about the topic at hand, a hotel maintenance SOP is going to guide your staff and reduce the chances of any missed steps or other discrepancies that would impact the quality of work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"software\"><strong>2. Incorporate a hotel maintenance management software<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A hotel maintenance management software is like a sidekick for a hotelier.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These kinds of systems help hoteliers in streamlining various tasks; be it assigning work, keeping track of the progress, managing workers, work schedule and everything in between.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a hotel maintenance management system, the chances of discrepancies decrease by a great length.&nbsp; Not to mention, they also save a lot of time and costs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"checklist\"><strong>3. Use a daily hotel maintenance checklist<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Next up on the hotel maintenance tips, use a daily checklist. Why? Because not every hotelier would have an automated system or would prefer one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, if you\u2019re into management already, you would understand the prominence of penning down all the tasks for the day. And whenever a task is down, tick it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This strategy also works for a hotel\u2019s maintenance tasks. A checklist will not only help you complete tasks on time but also makes sure that you\u2019re working on things that hold a priority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not to mention, ticking tasks on a checklist also helps, psychologically, in keeping motivated.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"schedule\"><strong>4. Have a proper schedule and calendar in place<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When it\u2019s about managing complicated tasks like maintenance, it is indeed imperative to have a schedule or calendar in place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It will help you pre-assign all the tasks to the respected maintenance staff and make sure things are getting done on time. Not just that, it also ensures that there\u2019s always a standby worker available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, having a calendar also allows you to work only on the required tasks. After all, what\u2019s the point of wasting time on tasks that aren\u2019t an immediate necessity?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"logs\"><strong>5. Keep logs updated<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">I have been in this industry for quite some time now and I have seen how hoteliers run into barriers.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>I remember this incident from a hotel in Kathmandu, Nepal. There was a lot of hustle-bustle going on when I arrived.<\/em><\/strong><br><br><strong><em>I didn\u2019t think much over it because my room was ready to check-in. But then when I took the keys and reached my room, the smartcard wasn\u2019t working. I reached out to the frontdesk and they again started arguing with the maintenance dept.<\/em><\/strong><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">So, what actually happened is, they haven\u2019t kept any record of their maintenance. They missed out on a few rooms and marked a few of them repaired while the case was otherwise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to do away with such last-minute chaos, it is really important to keep all the maintenance logs updated. Not just that, someone should also cross-check everything before wrapping up.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"housekeeping\"><strong>6. Improve housekeeping operations<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">I know housekeeping works to make things better at a hotel, but there are times when things go wrong.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, the housekeeping staff is not trained on how to use the new digital door locks. And there are chances that a staff member might try to open it anyway and damage it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This would not only cost the hotel, but also the housekeeping staff. Therefore, it is supremely important to keep clear communication regarding each and everything and with each and every department.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Not just that. When it comes to <a href=\"https:\/\/www.ezeeabsolute.com\/blog\/optimise-hotel-housekeeping-operations\/?utm_source=HotelMaintenanceManagement&amp;utm_medium=blog&amp;utm_campaign=eABlog\" target=\"_blank\" rel=\"noreferrer noopener\">improving housekeeping<\/a>, hotels should also upskill them with maintenance tasks. This would help in cross-department tasks.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"preventivemaintenance\"><strong>7. Keep preventive maintenance on your priority list<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Reactive maintenance is equally important as preventive, but personally, I recommend you to give a little weight to the latter one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The reason is when there is an unexpected failure or breakage, it burns the hotelier\u2019s wallet. The damage is already a loss, but then it would also impact your bookings.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Meaning, you have already spent enough on preventive maintenance (which wasn\u2019t done right), and then you experience a failure and now you\u2019re paying for the repair.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Therefore, it is best to always take good care of every asset of the hotel.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"staff\"><strong>8. Hire best-in-class maintenance staff<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This point is definitely one of the biggest elephants in the room.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hotel maintenance duties aren\u2019t a piece of cake. They require a good amount of experience and expertise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">And you\u2019ll only get that when you hire the best-in-class professionals. So, make sure you have certain standards for this aspect of hiring. Organise a set of screening and testing sessions before welcoming someone aboard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"outsource\"><strong>9. Consider outsourcing maintenance services (if required)<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If hiring is not on the list, then there\u2019s one more thing you can try out is outsourcing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At present, anything and everything can be outsourced, and there are a gazillion agencies and firms that provide maintenance services. You can do your research or ask your acquaintances from the industry which one is the best.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outsourcing in hospitality has proven to be a great idea for a lot of aspects. I am sure it would work well in hotel maintenance as well.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"faq\"><strong>FAQs<\/strong><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1635333472125\"><strong class=\"schema-faq-question\"><strong>What is the purpose of hotel maintenance?<\/strong><\/strong> <p class=\"schema-faq-answer\">The purpose of hotel maintenance is to keep the assets of a hotel in good working condition, save hoteliers from unexpected expenses, and offer a great experience to guests.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1635333486436\"><strong class=\"schema-faq-question\"><strong>How many types of maintenance are there in the hotel industry?<\/strong><\/strong> <p class=\"schema-faq-answer\">There are various types of hotel maintenance. But the two prominent ones are preventive maintenance and reactive maintenance.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1635333498850\"><strong class=\"schema-faq-question\"><strong>Should every size of hotel perform maintenance tasks?<\/strong><\/strong> <p class=\"schema-faq-answer\">Maintenance is crucial for hotels of every size. There\u2019s no rule that only a certain category of hotels should indulge in maintenance activities. If budget, resources, and goal permit, then any hotel can incorporate maintenance.<\/p> <\/div> <\/div>\n\n\n<div class=\"conclusionSection\">\n<h2><strong>Conclusion<\/strong><\/h2>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Despite being one of the most vital elements of a hotel\u2019s overall infrastructure, maintenance and its management hasn\u2019t received much attention.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>And maybe that is the reason many hotels are deprived of such valuable insight.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Hotel maintenance and management are as important as any other segment of a hotel. With the right strategy for implantation, a hotel can witness tremendous results.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>In this blog, I have tried to pen down some valuable points (some from real-life experience and some opinion-based). I hope this helps you to a good extent.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Let me know in the comments what you think.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Happy Hoteliering!<\/p>\n<\/div>\n<p><!-- wp:html --><br>\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\"><span class=\"hs-cta-node hs-cta-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" id=\"hs-cta-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\"><!--[if lte IE 8]>\n\n\n\n\n\n\n\n\n\n\n\n\n\n<div id=\"hs-cta-ie-element\"><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n<![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/502973\/e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img lazyload\" id=\"hs-cta-img-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" style=\"border-width:0px;\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/502973\/e7b4d254-f5c7-4f2d-b194-4f8788458eb4.png\" alt=\"All-in-one hotel management solution\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\"><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(502973, 'e7b4d254-f5c7-4f2d-b194-4f8788458eb4', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code --><br>\n<!-- \/wp:html --><\/p><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Do you want to enhance your hotel maintenance management? If so, this blog is for you. Read and learn all the best practices.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":23,"featured_media":10672,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[43,626,627],"hashtags":[],"class_list":["post-10950","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-management-tips","tag-hotel-management","tag-maintenance","tag-maintenance-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>9 Best Practices to Improve Hotel Maintenance Management<\/title>\n<meta name=\"description\" content=\"Hotel maintenance management is as important as any other aspect. 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