{"id":10126,"date":"2021-07-23T11:06:24","date_gmt":"2021-07-23T11:06:24","guid":{"rendered":"https:\/\/www.ezeeabsolute.com\/blog\/?p=10126"},"modified":"2021-07-23T11:06:26","modified_gmt":"2021-07-23T11:06:26","slug":"hotel-recruitment-strategy","status":"publish","type":"post","link":"https:\/\/www.ezeeabsolute.com\/blog\/hotel-recruitment-strategy\/","title":{"rendered":"How Can You Improve Your Hotel\u2019s Recruitment Strategy?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">In my last &#8216;<a href=\"https:\/\/www.ezeeabsolute.com\/blog\/skill-and-labour-shortage-in-hospitality-industry\/?utm_source=HotelRecruitment&amp;utm_medium=blog&amp;utm_campaign=eAblog\" target=\"_blank\" rel=\"noreferrer noopener\">skills and labour shortage<\/a>&#8216; blog, I talked about various areas of a hotel that need attention including hotel recruitment strategy.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you remember, I also mentioned that the recruitment and selection process in the hotel industry isn\u2019t really effective. As a result, not just employee retention but hiring the best candidate for a role becomes a challenge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Is there a way to deal with this sticky wicket? How can hotels enhance their hiring process? How should a hotel recruit its staff? And several other questions arise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s take a deep dive and figure out how to make a better hotel recruitment strategy.<\/p>\n\n\n\n<style>\nul.a {list-style-type: lower-alpha;}\nol.a {list-style-type: circle;}\n<\/style>\n\n<div class=\"tableIndexcontainer\">\n<h4 align=\"center\">Table of Content<\/h4>\n<ol class=\"tableIndex\">\n<li><a href=\"#challenges\">What are the Major Recruitment Challenges in the Hospitality Industry?<\/a><\/li>\n<li><a href=\"#strategies\">Effective Strategies on How to Improve Hiring at Hotel<\/a><\/li>\n<ul class=\"a\">\n\n<li>Screening &amp; Interview<\/li>\n\n<ol class=\"a\">\n<li><a href=\"#brand\">Establish your hotel as a brand<\/a><\/li>\n<li><a href=\"#designations\">Identify the exact designations you want to fill<\/a><\/li>\n<li><a href=\"#platform\">Post vacancies on the right platform<\/a><\/li>\n<li><a href=\"#jobdescription\">IMPORTANT: Do not Jargonize job descriptions<\/a><\/li>\n<li><a href=\"#methods\">Ditch the old application and assessment methods<\/a><\/li>\n<li><a href=\"#backgroundcheck\">Conduct background checks<\/a><\/li>\n<li><a href=\"#outsource\">Outsource recruiting services<\/a><\/li>\n<\/ol>\n\n<li>Onboarding<\/li>\n\n<ol class=\"a\">\n<li><a href=\"#day1\">Don\u2019t wait for day 1 to welcome the new employee<\/a><\/li>\n<li><a href=\"#convey\">Convey the brand purpose and USPs to new hires<\/a><\/li>\n<li><a href=\"#gift\">Provide gift hampers or merchandises<\/a><\/li>\n<li><a href=\"#gift\">Word to the wise<\/a><\/li>\n<\/ol>\n\n<\/ol>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"challenges\"><strong>What are the Major Recruitment Challenges in the Hospitality Industry?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before discussing the hotel recruitment strategy, it is important to first understand the challenges of staffing in the hospitality industry.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If I go on to list out the challenges, they might just sound generic.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Finding the right candidate<\/li><li>Retaining the best talent<\/li><li>Lack of quality hospitality training or education<\/li><li>Wage in hospitality is intriguing<\/li><li>Pressure at work is a little higher<\/li><li>Lengthy hiring process and more<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These recruitment challenges faced by the hotel industry can\u2019t be overlooked. However, it\u2019s just the tip of the iceberg; there are various underlying voids.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First and foremost, the hiring process in most hospitality establishments isn\u2019t a play for keeps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have read my previous blog, I have mentioned that most hotels tend to jargonize job descriptions and role expectations aren\u2019t clearly communicated. As a result, candidates don\u2019t get to know what they are opting for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moreover, many hotels lack a growth model. Employees don\u2019t see growth going forward, which is why they rather prefer to switch careers or never step into this domain.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This article isn\u2019t about the nooks. But, to make better decisions and enhance the process of recruiting new staff, we must learn about the issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, how can these be fixed? Are there any ways?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The solution to this whole scenario of hiring setbacks is a strong strategy. And that\u2019s exactly what I will discuss in the next point.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"strategies\"><strong>Effective Strategies on How to Improve Hiring at Hotel<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Here, I have listed almost all the things you must consider for your hotel recruitment strategy. And for better understanding, I have split it into two sections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The first section will help you understand the hotel hiring process, while the latter is about employee onboarding and retention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Screening &amp; Interview<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"brand\"><strong>1. Establish your hotel as a brand<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Hiring staff is one thing, but first, you have to make a good name for your hotel in the industry.&nbsp; Call it human nature or anything else, people want to work with popular brands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Simply put, branding helps to land the right talent as well as retain existing employees.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>Convey the message about the functional, economical, and psychological benefits that you offer, and why it is valid for a potential employee to choose you.<\/em><\/strong><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Here is a blog on <\/em><\/strong><a href=\"https:\/\/www.ezeeabsolute.com\/blog\/hotel-digital-marketing-strategies\/?utm_source=HotelRecruitment&amp;utm_medium=blog&amp;utm_campaign=eAblog\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>hotel marketing<\/em><\/strong><\/a><strong><em> that will help you spread the word in a much better way<\/em><\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"designations\"><strong>2. Identify the exact designations you want to fill<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">There is a sheer range of hotel positions that exist but what most hotels do is they don\u2019t determine the exact designations\/positions they want to fill.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As a result, they end up hiring people for roles that don\u2019t require more manpower. Worst still, it becomes a challenge to post the employees to some other department.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to make better hiring decisions or have a sound hotel recruitment strategy, you must have a sound approach. You have to ensure that the candidate isn\u2019t regretting his\/her decision of joining your hotel. And for that, the human resource team must possess a rounded understanding of all the roles.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"platform\"><strong>3. Post vacancies on the right platform<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">There are various job boards for vacancies. But not all of them work for hotels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Finding the right talent for hotels is anyway challenging. Why would you want to make it more complicated with some random portal?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want to know what are the best platforms, Les Roches has a blog that lists <a href=\"https:\/\/lesroches.edu\/blog\/best-hospitality-job-boards\/\" target=\"_blank\" rel=\"noreferrer noopener\">11 job boards for hospitality<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The blog is for aspirants; however, I am sure even hotel HR folks would also benefit from it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"jobdescription\"><strong>4. IMPORTANT: Do not Jargonize job descriptions<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Jargonised job descriptions are a blunder. Period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The sole purpose of a job description is to summarize the essential responsibilities, activities, qualifications, and skills for a role. Then why would you want to riddle it with needless technical terms or business buzzwords?<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>According to a <\/em><\/strong><a href=\"https:\/\/www.canva.com\/business-cards\/jargon-of-jobs\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong><em>research<\/em><\/strong><\/a><strong><em> by Canva that analysed 6.3 million job ads, 38% of job postings contained confusing jargon words and phrases with the top three being \"team player,\" \"dynamic,\" and \"self-starter.\"<\/em><\/strong><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">That is not all. The research also suggests that using jargon in job postings puts applicants off of applying. And as a result, many suitable candidates don\u2019t even apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your hotel is also a part of this bandwagon of poorly worded job ads, then it\u2019s time to opt out.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"methods\"><strong>5. Ditch the old, generic application and assessment methods<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Today, almost every aspect of a hotel is powered by some sort of technology. It is indeed making things much simpler for hoteliers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then why not implement technology in human resources?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Traditional methods of candidate application and assessment are tiresome. HRs get inundated with resumes and it&#8217;s harder to shortlist the best candidates.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But with technologies like AI-powered video interviews, job simulations, cognitive ability testing, you make the entire process of hiring simple.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Here is a blog by AIM that lists 5 <\/em><a href=\"https:\/\/analyticsindiamag.com\/top-5-ai-powered-job-interview-tools-used-by-recruiters\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>AI-Powered Job Interview Tools<\/em><\/a><em>. Check them out and see if you can use any of them.&nbsp;<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"backgroundcheck\"><strong>6. Conduct background checks<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">It is imperative to have certain guidelines in every hotel recruitment strategy. One of them is the background check.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some candidates overstate educational qualifications, fake their work experience, or have a history of a criminal offence. This is where a background check comes into the picture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is nothing less than a lifesaver for a company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The background check not just ensures better hiring decisions but also helps employers safeguard their reputations.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"outsource\"><strong>7. Outsource recruiting Services (if required)<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Many might argue outsourcing hiring services is expensive. But that\u2019s not true.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For instance, even if we accept that it is more expensive than having an in-house HR team,&nbsp; that\u2019s just one con. And the benefits just outpower it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Outsourcing recruiting services ensures that you get the best talent without sweating over it. Meaning, you can focus on your hotel while they take care of the hiring process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Onboarding<\/strong><\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"day1\"><strong>1. Don\u2019t wait for day 1 to welcome the new employee<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When you hire new staff, do not wait till the moment s\/he walks into the hotel premises.&nbsp; Rather, send a heartfelt welcome email or a text.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can make it more special by forwarding him a personalised letter from someone in higher management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The idea is to set the right atmosphere from the very moment s\/he is selected. And these sorts of gestures do just that.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"convey\"><strong>2. Convey the brand purpose and USPs to new hires<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">From personal experience, I can tell you the value of a good story is priceless.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When someone new joins your hotel, make sure you convey the purpose and USPs of your hotel. You can do it through a story.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let me share an instance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>A friend of mine recently joined a biometrics company in the Philippines. When I asked about his first day at work; I kid you not, he was super motivated and excited. He was all gaga over how Mr Dela Cruz built the company from the ground up, how it is revolutionising biometrics.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>When I asked how he got to know so much on day 1, he said they had an induction event. The founder himself gave a talk and presentation about everything.<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">See, how much of an impact a good story makes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Got an idea for your next employee induction? Do use it!<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>A clear purpose is an organization\u2019s soul and identity, make sure all your employees are aware of it.<\/em><\/strong><\/pre>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"gift\"><strong>3. Provide gift hampers or merchandises<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When your new staff joins your hotel, make sure you offer them some sort of gift hamper or merchandise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Corporate Gifts to new employees are a token of appreciation or goodwill. It drives a sense of good feeling among new employees that further helps them to stay loyal to the employer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is something that never goes out of fashion.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"wttw\"><strong>4. Word to the wise<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to employee onboarding, it is all about making them feel valued and special. You don&#8217;t need to stick to certain rules, you can always find ways to make them feel welcome.<\/p>\n\n\n\n<pre class=\"wp-block-verse\"><strong><em>For example, give them a fun tour of the entire hotel, introduce them to other staff, let them have a free walk around on Day 1. This will help them adjust and prepare.<\/em><\/strong><\/pre>\n\n\n\n<p class=\"wp-block-paragraph\">Be it hiring or onboarding, at the end of the day what matters is the work culture and benefits.<\/p>\n\n\n<div class=\"conclusionSection\">\n<h2><strong>Conclusion<\/strong><\/h2>\n<p><!-- \/wp:post-content --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>The hospitality industry has been facing recruiting challenges for a long time. In the past, hoteliers didn\u2019t emphasise much on the strategies for hiring talent; they would conduct generic interviews and hire whoever they wanted.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>But, lately, when the industry was hit hard by the pandemic, it realised the importance of a robust hospitality recruiting strategy.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>No doubt hotels faced severe losses but so did the staff. Many were laid off, countless of them had to go through significant pay cuts, and whatnot.&nbsp;<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Now people are more reluctant to get into this domain. So, if hotels want to hire the best talent, it is time to reinvent a lot of things other than just the hiring process.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>They have to deep dive into their employees\u2019 arena, understand them, offer them all the benefits and make them feel they are important.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p>Further, they should accept the fact that it\u2019s not just the HR department who is responsible for employees\u2019 wellbeing, the top management needs to step in as well.<\/p>\n<\/div>\n\n<!-- wp:html -->\n<!--HubSpot Call-to-Action Code --><span class=\"hs-cta-wrapper\" id=\"hs-cta-wrapper-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\"><span class=\"hs-cta-node hs-cta-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" id=\"hs-cta-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\"><!--[if lte IE 8]><div id=\"hs-cta-ie-element\"><\/div><![endif]--><a href=\"https:\/\/cta-redirect.hubspot.com\/cta\/redirect\/502973\/e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" target=\"_blank\" rel=\"noopener\"><img decoding=\"async\" class=\"hs-cta-img lazyload\" id=\"hs-cta-img-e7b4d254-f5c7-4f2d-b194-4f8788458eb4\" style=\"border-width:0px;\" data-src=\"https:\/\/no-cache.hubspot.com\/cta\/default\/502973\/e7b4d254-f5c7-4f2d-b194-4f8788458eb4.png\"  alt=\"All-in-one hotel management solution\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" \/><\/a><\/span><script charset=\"utf-8\" src=\"https:\/\/js.hscta.net\/cta\/current.js\"><\/script><script type=\"text\/javascript\"> hbspt.cta.load(502973, 'e7b4d254-f5c7-4f2d-b194-4f8788458eb4', {\"region\":\"na1\"}); <\/script><\/span><!-- end HubSpot Call-to-Action Code -->\n<!-- \/wp:html --><!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Recruiting in hospitality is a challenge. But things can be fixed. In this blog, we have discussed everything to help hoteliers to make better hiring decisions.<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":23,"featured_media":10140,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[560],"hashtags":[],"class_list":["post-10126","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hotel-management-tips","tag-hotel-recruitment-strategy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How Can You Improve Your Hotel\u2019s Recruitment Strategy?<\/title>\n<meta name=\"description\" content=\"How do hotels recruit staff? Is your process effective? In this blog, we discuss all of it along with top tips for a better hotel recruitment strategy.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ezeeabsolute.com\/blog\/hotel-recruitment-strategy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Can You Improve Your Hotel\u2019s Recruitment Strategy?\" \/>\n<meta property=\"og:description\" content=\"How do hotels recruit staff? Is your process effective? 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