Emotional Intelligence: The Key to Hotel Service Excellence

emotional intelligence in hospitality industry

Hospitality is like a delicious recipe: it requires the perfect blend of care, attention, and a sprinkle of love. But the magical ingredient for this recipe is called emotional intelligence.  In simple terms, emotional intelligence or EQ refers to the ability to understand and manage emotions, both within ourselves and in others. It’s all about … Read more Emotional Intelligence: The Key to Hotel Service Excellence

Gen Z in Hospitality: Adapting to the Next Generation of Travellers

How to Attract Gen Z to Your Hotel

Generation Z or Gen Z, refers to the group of people who were born between the late 1990s and early 2010s. A diverse demographic who grew up in a rapidly changing world, shaped by technology, social media, and a growing awareness of social issues.  They are also known for being more tech-savvy, socially conscious and … Read more Gen Z in Hospitality: Adapting to the Next Generation of Travellers

Amazing Hotel Strategies to Attract Guests During Summer 2024

Summer marketing strategies 2024

Make this summer season the ultimate peak season! Read this blog for the most amazing ways to market your hotel this summer and skyrocket your occupancy rates.