Beyond Traditional Hospitality: The Impact of Consumer Behavior on Hotels

Consumer Behavior in Hotel Industry

Running a hotel is a fantastic journey, but it also requires you to stay on your toes as the hospitality landscape continuously evolves. One of the keys to staying ahead in this dynamic industry is to understand the changing guest behaviour. As society undergoes profound changes, so does the behaviour of consumers, and this transformation … Read more Beyond Traditional Hospitality: The Impact of Consumer Behavior on Hotels

Emotional Intelligence: The Key to Hotel Service Excellence

emotional intelligence in hospitality industry

Hospitality is like a delicious recipe: it requires the perfect blend of care, attention, and a sprinkle of love. But the magical ingredient for this recipe is called emotional intelligence.  In simple terms, emotional intelligence or EQ refers to the ability to understand and manage emotions, both within ourselves and in others. It’s all about … Read more Emotional Intelligence: The Key to Hotel Service Excellence

Here’s All You Need to Know About Sentiment Analysis for Hotel Reviews

Here's how sentiment analysis for hotel reviews work

Sentiment analysis for hotel reviews helps in various ways. You can know about your hotel’s reputation and know the areas with scope of improvement. Here’s how to do it.

How to Respond to Positive and Negative Hotel Reviews? [FREE Templates]

How to respond to hotel reviews?

In a world where everyone’s a critic, reviews pose as the face of your property. However, most often, properties miss the fact that responses are equally important for a better guest experience. Let’s learn how to respond to hotel reviews, especially the negative ones.