eZee Ultimate FAQs

Your questions answered

The Ultimate Plan
  • What is eZee Ultimate?
    eZee Ultimate is an amalgamation of eZee's best hospitality software solutions- like online hotel management software, internet booking engine, channel manager, digital restaurant menu, digital feedback system, mobile hotel App, eZee Optimus - A Restaurant POS Software (Coming soon), hotel website with basic SEO, online payment gateway, Facebook and Google business page, software implementation & training, major OTA contracting and more. eZee Ultimate allows you to use all these services and more for free while charging a small transaction fee on online bookings.
  • How does it work?
    Once you enroll with eZee Ultimate, you get to use all of eZee's ground-breaking solutions for free. We only charge you a mere 2% transaction fee on bookings you receive from our channel manager and 4% transaction fee for bookings coming from our booking engine.
  • Why is it free?
    It is pretty simple, creating a win-win situation for both of us, we make money only when you make money. That means you get to use eZee's best hotel management system including online PMS for free while you only pay a small transaction fee on the bookings you receive through our solutions.

     2% Transaction fee on bookings from our channel manager

     4% Transaction fee on bookings from our booking engine

  • What if I want to convert from eZee Ultimate to a subscription plan?
    We are very flexible in doing business so you are free to move to a fixed plan. Just intimate us about it 2 months prior to the change. However, once you move you may notice a drop in your online booking from the booking engine and channel manager. As we will not be working on the booking optimizations offered with eZee Ultimate.
  • What is the difference between eZee Ultimate and other plans you have?
    eZee Ultimate is the only plan which allows you to use eZee's leading edge hospitality solution for free. The only thing you pay is a transaction fee on confirmed bookings.
    On the other hand, in our subscription plan, you pay a fixed subscription fee on a monthly, quarterly or yearly basis.
  • Will there be any contract binding me to use the software?
    We are confident about our services. Thus, eZee is the only company that doesn't force any lock-in contracts on clients or any contracts for that matter.
  • What if I am not happy with the products or services that you are offering?
    Offering free leading edge technology, 24x7 live support and more, we generally enjoy a great client satisfaction ratio. However, due to various possible reasons we understand that sometimes things can go wrong. In that case, even though we don't charge any upfront cost, we don't bind you in any dead end contract and you are free to consider leaving our service.
  • I already have a website, would you modify my website when required?
    If you already have a website running, we would implement basic SEO for better ranking and increase the number of visitors to your website. As your website would have been designed and coded by other designers we won't be able to work on the design.
    However, If you wish you can completely revamp your website to our template, we would be happy to do it for you.
  • What if I don't want to use all of your solutions or just any combination of the offerings?
    We offer various technologies and services and highly recommend that you use all of them for more effective performance. Yet if you wish to take advantage of just a few of the technologies and services in the initial stage and add new services later, we are fine with it. However, the channel manager and booking engine would be mandatory solutions in any of the combination and the transaction fee would remain the same.
  • When will the eZee Optimus - A Restaurant POS Software be available?
    Our eZee Optimus - A Restaurant POS Software is scheduled to be available for public usage by March 2017. Till then, we have an On-premise POS available which has an interface with our Cloud PMS. You can avail as per the standard cost.
  • Is digital feedback system linked with Tripadvisor?
    Yes, it is, your guests have an option to give feedback on TripAdvisor as well. However, as TripAdvisor will only accept review from the guest directly and not from any third party, you will not be able to post the review yourself.
  • Will there be customization and enhancement done for our property?
    Customization and enhancement are not part of the standard offering. However, you can get in touch with our support team and they can look into your request.
  • What are the payment gateways offered by you and what will be transaction charges for payment processing?
    We have a ready interface with more than 60 payment gateways, check the list.
    The transaction charge depends on the payment gateway you select.
    Additionally, many hoteliers enjoy various special rates provided exclusively to eZee clients.
  • The Digital Feedback System and Digital Restaurant Menu in eZee Ultimate, is it the same as eZee iFeedback and eZee iMenu?
    Yes, you are absolutely correct, the digital feedback system is eZee iFeedback while the Digital Restaurant Menu is eZee iMenu.
  • Does eZee Ultimate include various third party hardware and software integrations?
    No it does not, we do offer various integrations such as door lock, financial accounting systems, SMS Notifications, credit card processors and more but it can be availed at a standard rate.
  • What do I have to loose if I don't enrol with Ultimate?
    You will be depriving yourself of using cutting edge hospitality solutions, which 5500+ hoteliers around the world are benefiting from. Additionally, you will end up paying a great deal if choose over the free technology offered by us.
  • Your channel manager is not integrated with 1 or few channels I get regular business from.
    We establish a connection with new channels on timely basis or upon client request. Once the connection is initiated, it usually takes about 5-15 days to complete the integration.
  • How much time will it take to execute all your services and get it running?
    The implementation time varies from case to case. In majority of the cases, once we receive all the required details from you accurately, it takes 1-7 working days to implement the PMS, Channel Manager and Booking Engine each.
    The new SEO optimized website and Feedback management system can take another 5-15 working days. Additionally, the training period again varies from person to person, but generally can be concluded in 5-15 days.
    None of this is to be taken as the final time frame, as each hotel is different thus it can be concluded sooner or can be extended as well.
  • Is there a trial available for all the solutions?
    We have the trial versions available for all our products on their respective websites. Feel free to try any of them. Or you can simply start using eZee Ultimate- the services are for free and we only charge a transaction fee on confirmed bookings.
  • If eZee Ultimate is free, do I get the support for free as well?
    Yes, regardless of what product you select, our 24x7 live support can be availed with all the services of eZee Ultimate.
  • I am already using eZee solution on subscription, how can I switch?
    As soon as your existing subscription is about to expire, get in touch with us and we will guide you through the process of opting in for eZee Ultimate.
  • I want to have booking engine and channel manager but Cloud PMS is not suitable for me, can I get your on premise hotel software? If yes does it comes free?
    You can always get the Booking Engine and Channel Manager with eZee Ultimate and opt out of the free Cloud PMS. You can use the On Premise PMS as well but it comes with additional cost.
  • Can I get any special price for group properties at more than 10 locations?
    There are no direct discounts available, but we are flexible with our service. Contact our sales department and we can discuss it further.
  • Can you guarantee a minimum number of bookings from the website?
    We provide you with a Search Engine Optimized website and create a Google Business page which will get you better search rankings. As a result you get more visitors on your website, who can book at your property from the booking engine. However, the visitor traffic depends on the number of people searching about your property or your region.
  • I am already using your eZee absolute booking engine and channel manager, will I be able to enroll with eZee Ultimate now?
    We are quite adaptable with our solutions. You can surely start using to eZee Ultimate's additional services. As soon as your existing subscription is about to expire, contact your account manager with your requirements and they will guide you further.
  • What do I have to pay?
    You get to use eZee's top hotel management solutions and services for free and you only pay a small transaction fee on the bookings you receive through our solutions.

     2% Transaction fee on bookings from our channel manager

     4% Transaction fee on bookings from our booking engine

  • How is it possible for eZee to provide such services at such low prices?
    All our products are tried and tested and as 10 years in the industry really counts, we already possess the complete hospitality solutions and have achieved excellency in providing quality training and implementation. Additionally, we put more efforts on quality of the service rather than on marketing thus enabling us to provide solutions at discounted rates.
  • What are the payment options available? Will I be billed on monthly basis?
    Yes, after completing each month we will send you bill which you can pay using credit card, PayPal or bank transfer.
  • Is the transaction fee inclusive or exclusive of taxes?
    The standard government taxes are applicable if your payment is in INR, no additional tax will be levied if the payment is done in USD.
  • What will be currency rate taken for calculation of booking value to USD?
    The exchange rates will be derived from www.xe.com at the time of billing.
  • If any guest cancels the booking or is a no show, how will that be calculated?
    Our program calculates all the online bookings received at your property. It will automatically remove the no show booking from the monthly bill. If the booking is cancelled prior to payment, even the cancelled booking would be excluded from the bill.
  • How is the monthly bill calculated?
    We have developed a program that calculates all the online bookings you receive. It will automatically remove all the no-show and unpaid cancelled bookings and send you the invoice for confirmed/realized bookings.
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